Legal Terms & Conditions

1. The Platform Framework & In-House Logistics

Bond Local operates a two-sided digital marketplace connecting independent local merchants with consumers.

• Customers: Users who browse, order, and purchase goods.
• Merchants/Businesses: Independent commercial entities who list, price, sell, and prepare goods for transport.
• Fulfillment: Bond Local provides the digital storefront and manages the physical delivery of orders utilizing its own directly employed logistics personnel.

Please Note: Bond Local is not a retailer or manufacturer. We do not sell, own, or endorse any products listed on the storefronts by the independent Merchants.

2. Account Tiers & Absolute Responsibilities

General User Requirements

You must be at least 18 years of age to create an account. You are entirely responsible for all activity and transactions incurred under your account credentials.

Merchant Specific Obligations

• Legal Compliance: Merchants must possess all valid local commercial licenses (Rishayon Esek) and tax registrations required to operate in the State of Israel.
• Product Accuracy & Liability: Merchants are solely and exclusively liable for the quality, safety, packaging, regulatory compliance, and pricing of their items.
• Age-Restricted Goods: Merchants listing alcohol, tobacco, or other restricted goods must properly flag these items. Customers ordering restricted goods must present valid government-issued identification to our delivery personnel upon arrival, per the Israeli Penal Law, 5737-1977. Failure to produce ID will result in delivery cancellation, and the Customer will be charged a cancellation fee and the full delivery cost.

3. Financial Transactions, Fees, and Statutory Cancellations

• Payment Processing: All payments are securely handled via our third-party payment infrastructure partners. We reserve the right to charge platform service and delivery fees, displayed prior to order confirmation.
• Statutory Cancellation Right: In accordance with the Israeli Consumer Protection Law, 5741-1981, Customers maintain the right to cancel a transaction for physical goods within 14 days of receiving the product or the disclosure document, whichever is later.
• Returns & Refunds: To qualify for a refund, goods must be returned unused and in their original packaging. The Customer is subject to a cancellation fee of 5% of the transaction price or 100 NIS (the lower of the two). The Customer is also responsible for the original delivery fee and any return shipping costs.
• Failed Deliveries: If a delivery fails because the Customer provided an incorrect address or did not respond to the delivery personnel within ten (10) minutes of arrival at the specified location, the transaction will be cancelled. The Customer will be refunded for the cost of the goods, but will be charged the full delivery fee plus the statutory cancellation fee (5% or 100 NIS, whichever is lower) to cover the logistical expenses.

Direct Pay, Commission, and Promotional Pricing

Bond Local uses a tiered platform commission on completed item totals. For each store order, the Merchant's net payout is the item total used for settlement minus the applicable platform commission. Delivery and heavy-cargo fees are collected separately and are not part of the Merchant's item payout.

Merchant store sales

When a Merchant runs a sale or discount on their own listing (a "store sale"), the discounted price shown to the Customer is the price used for the entire money flow. The Customer pays that sale price, platform commission is calculated on that sale price, and the Merchant receives the sale price minus commission. The Merchant bears the cost of their own promotion.

Platform promotions (coupons, codes, and admin promos)

When Bond Local offers a coupon, promo code, or other platform-funded discount that the Customer applies at checkout, the Customer pays the reduced total, but the Merchant's payout is not reduced by that discount. Commission and Merchant settlement are calculated on the item total before the platform promotion is applied (after any Merchant store sale, if one is active).

The platform promotion is funded from Bond Local's commission on the order. Bond Local absorbs the difference between what the Customer pays for items and what the Merchant is owed.

If both a Merchant store sale and a platform promotion apply, the Merchant sale sets the item total used for settlement and commission; the platform promotion only reduces what the Customer pays and is still funded from Bond Local's commission (or platform wallet, if commission is insufficient).

4. Limitation of Liability

To the maximum extent permitted by applicable Israeli law:

• Merchant Products: Bond Local, its directors, and operators completely disclaim liability for any product defects, consumer injuries, or damages resulting directly from goods manufactured or sold by independent Merchants.
• Service Unavailability: The Platform is provided "as is." We disclaim all implied warranties regarding uninterrupted technical uptime.
• Liability Cap: For claims not related to direct bodily injury or gross negligence caused by Bond Local's personnel, our total aggregate liability shall not exceed the total platform service fees paid by you to Bond Local in the three (3) months immediately preceding the event giving rise to liability.

5. Indemnification

You agree to indemnify, defend, and hold harmless Bond Local and its operators from and against any third-party claims, damages, losses, or legal fees arising from your violation of these Terms, your misuse of the marketplace, or, in the case of Merchants, any defect, lack of compliance, or harm caused by your products.

6. Acceptable Use, Privacy, & Zero-Tolerance Violations

• Privacy: The collection and processing of your personal data are governed by our Privacy Policy, which is incorporated by reference into these Terms.
• Prohibitions: Users are strictly prohibited from attempting off-platform transactions to bypass fees, harvesting/scraping user data, or listing/purchasing illicit goods (weapons, contraband, counterfeit inventory). Immediate account termination will occur for violators.

7. Governing Law & Local Dispute Resolution

These Terms shall be governed exclusively by the laws of the State of Israel. Any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the competent courts located in the Tel Aviv-Yafo District.